At Giften Market Sale, we believe that thoughtful gifting should be accompanied by complete satisfaction. Just as we carefully curate our gift collections to bring joy to your special moments, we stand behind the quality of our products with a straightforward returns and exchanges policy.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be in original condition with tags attached. Refunds will be processed to your original payment method within 7-10 business days after we receive your return.

Our Return & Exchange Promise

We understand that sometimes a gift might not be quite right—whether it’s for the host, a get well soon present, or a special occasion. That’s why we’ve made our returns process as thoughtful as our gifts.

Eligibility Requirements

  • Items must be returned within 15 days of delivery date
  • Products must be in original condition with all tags attached
  • Original packaging must be included
  • A proof of purchase is required

Non-Returnable Items

To ensure the safety and hygiene of our products, the following cannot be returned or exchanged:

  • Spa & Self-Care products that have been opened or used
  • Get Well Soon items of a personal nature
  • Personalized or custom-made gifts
  • Items marked as “final sale” in our Ready-to-Ship collection
  • Gifts that have been assembled or used

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer care team at [email protected] with the following information using the template below:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Giften Market Sale Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name and Details]

My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 2: Wait for Authorization

Our team will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging, include all tags and accessories, and ship to:

Giften Market Sale Returns
8036 Laketowne Court
Severn, US 21144

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 7-10 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3-5 business days using your preferred shipping method

International Returns

As we serve customers worldwide (excluding Asia and certain remote areas), international returns follow the same process. Please note that customs fees and international shipping costs for returns are the customer’s responsibility.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

Questions?

Our customer care team is here to help make your Giften Market Sale experience as joyful as giving the perfect gift. Contact us at [email protected] with any questions about returns or exchanges.

Last Updated: [Insert Date] – Because your satisfaction matters as much as the joy of gifting.