Our Commitment to You

At Giften Market Sale, we believe that thoughtful gifting should be accompanied by complete satisfaction. Whether you’re selecting the perfect host gift, a comforting get well soon present, or celebrating a new baby, we want your experience to be as joyful as giving the perfect gift itself.

Quick Summary

  • Returns & Exchanges: Accepted within 15 days of delivery
  • Condition: Items must be in original condition with tags attached
  • Refunds: Processed within 7-10 business days to original payment method
  • Order Processing: 1-2 business days

Shipping Information

Order Processing Time

We carefully prepare each gift with love and attention. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

🚚 Standard Shipping – $12.95

Carrier: DHL or FedEx

Delivery Time: 10-15 business days after shipping

Best for: When you need your gifts delivered promptly

🎁 Free Shipping

Carrier: EMS

Delivery Time: 15-25 business days after shipping

Availability: Free on orders over $50

Perfect for: Planning ahead for special occasions

International Shipping Note: We ship worldwide (excluding Asia and certain remote areas). Customs fees and import duties are the responsibility of the recipient.

Returns & Exchanges Policy

Eligibility Requirements

  • Items must be returned within 15 days of delivery date
  • Products must be in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

⛔ Non-Returnable Items

To ensure the safety and hygiene of our products, the following cannot be returned or exchanged:

  • Spa & Self-Care products that have been opened or used
  • Get Well Soon items of a personal nature
  • Personalized or custom-made gifts
  • Items marked as “final sale” in our Ready-to-Ship collection
  • Gifts that have been assembled or used

Step-by-Step Return Process

Step 1: Submit Your Return Request

Email our customer care team at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Giften Market Sale Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item Details:
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for: [Product Name and Details]

My Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 2: Wait for Authorization

Our team will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Carefully package the item in its original packaging, include all tags and accessories, and ship to:

Giften Market Sale Returns
8036 Laketowne Court
Severn, US 21144

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 7-10 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 3-5 business days using your preferred shipping method

Special Circumstances

International Returns

As we serve customers worldwide (excluding Asia and certain remote areas), international returns follow the same process. Please note that customs fees and international shipping costs for returns are the customer’s responsibility.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost to you.

Need Help? We’re Here for You!

Our customer care team is dedicated to making your Giften Market Sale experience as wonderful as finding that perfect gift for any occasion – whether it’s for Employee & Client Gifts, Gifts for Her or Him, New Baby & Kids, or any special moment that calls for celebration.

Email: [email protected]

Address: 8036 Laketowne Court, Severn, US 21144

Last Updated: [Insert Date] – Because your satisfaction matters as much as the joy of gifting.